# The Post‑Purchase Solution for AI Commerce Cut WISMO and keep customers happy with seamless tracking, smarter upsells, and complete SLA control. [Book a Demo](https://resources.parcelperform.com/demo) TRUSTED BY E-COMMERCE BUSINESSES WORLDWIDE # AI Decision Intelligence helps uncover gaps in your delivery experience, turning post-purchase pains into lasting customer loyalty. AI-Powered Carrier Data Foundation Premium Tracking Page & Notifications No-Code Campaign Manager SLA Control & Compliance # AI-Powered Carrier Data Foundation for Unmatched Data Clarity ## The most complete & intelligent data infrastructure to tackle painful post-purchase problems - Unlock AI-driven efficiency with all logistics data integrated into one platform - Empower your teams to turn 25+ delivery pitfalls into positive customer interactions - Resolve WISMO complaints on the spot with complete order visibility [Harness Best-In-Class Data](https://resources.parcelperform.com/demo) - ### 1,100+ Multi-Source Carriers Track 100% of your shipments with fast, reliable integration with any carrier - ### AI-Powered Data Harmonization Untangle the carrier data mess and track orders confidently with precise delivery insights - ### AI-Enhanced Carrier Identification Leave no order untracked – automatically assign the right carrier via our proprietary AI model # Premium Tracking Page for a Top-Tier Customer Experience ## Elevate satisfaction, trust, and sales with an integrated, smart tracking widget - Reduce costly WISMO inquiries and lighten workload for customer care teams - Boost the bottom line through your most visited page with AI-personalized recommendations - Impress customers, add EDD, and get ratings with a hyper-configurable tracking widget of 120+ options [Activate VIP Tracking](https://resources.parcelperform.com/demo) - ### AI-Powered Delivery Update Keep your EDD promise even during delays with real-time updates backed by our proprietary AI model - ### Delivery Experience Ratings Collect granular feedback – from 5-star ratings to open-ended questions - ### Plug-and-Play Widget Launch your seamless, bespoke tracking experience in less than 2 weeks # Wow-Factor Notifications for Maximum Customer Engagement ## Keep customers close to your brand during all moments that matter, especially the unexpected - Drive brand-first upselling and repeat purchases with AI-personalized campaigns - Own all post-purchase communications and filter out distracting carrier updates - Perfect your notifications strategy with AI insights in an expert-led workshop [Delight Every Customer](https://resources.parcelperform.com/demo) - ### 88+ Delivery Triggers Proactively update customers of all critical delivery pitfalls along the journey - ### Carrier-Optimized Get AI insights on every carrier’s behavior and curate a best-fit notification flow - ### Best-Practice Templates Get a head start with conversion-optimized templates curated to fit your use cases # No-Code Campaign Manager – Your Shortcut to Upselling Success ## Bring customers back to buy more with minimal acquisition cost & zero technical hassle - Upsell where customers are most engaged – tracking page, notification & returns - Create and launch campaigns – fast and in sync with the delivery journey - Get real-time insights on your top-performing campaign [Save Time and Sell More](https://resources.parcelperform.com/demo) - ### DIY Upsell Campaigns It shouldn’t take weeks to upsell. Set up a campaign, select a channel, and launch with one click - ### Cohesive Upselling Create one campaign and upsell within tracking pages, notifications, and returns - ### All-In-One Campaign Hub Get a holistic view of all campaigns or drill down into individual performance # Full SLA Control – From Checkout to Returns ## Don’t just track carrier SLAs – Proactively manage every KPI along the entire delivery journey - Set company-wide SLAs all on a single platform - Track SLA performance across all delivery milestones – checkout, dispatch, transit, delivery, and returns - Proactively act on breached SLAs with real-time calculations and AI insights [Track Every SLA](https://resources.parcelperform.com/demo) - ### Custom SLA Metrics Translate your unique logistics processes into measurable SLAs - ### Proactive SLA Alerts Stay ahead of SLA breaches via notifications, service tickets, or system alerts - ### End-to-End SLA Reports Get complete visibility of your internal KPIs and carrier performance # Think Bigger on AI E-commerce reality: You lose 90% of your time digging through the what, where, and why of your delivery experience issues. Make decisions now with **Decision Intelligence as your AI Advantage.** AI Data Monitoring Your 24/7 e-commerce data watch to flag disruptions and spot opportunities across the delivery experience. Daily AI Summaries Unlock intelligence without the data work. Gain new decision-ready insights about your e-commerce operations, every day. AI Recommendations Turn insights into action with prioritized next steps to fix issues, optimize workflows, and improve results - fast. AI Performance Alerts Zoom in on delivery performance metrics that matter the most. Stay ahead of breaches and dive deep with AI root cause analysis. Out-of-the-box BI Get a 360° view of your delivery experience with ready-to-use reports and real-time, configurable data dashboards. AI Navigator Your Parcel Perform AI guide to get routine tasks done fast. Take back time for more strategic priorities. # We Are Here to Support Your AI-Driven Post‑Purchase Success Onboarding Workshop We dive deep into your business use cases and system workflows to align on integration strategy Customize Your Experience We configure data integration, tracking page, and notification design exactly to your needs Test, Go-Live, Optimize Hassle-free launch with a dedicated team that manages testing and monitoring [Get Started](https://resources.parcelperform.com/demo) # Join 3,000+ of the World's Best Brands & Marketplaces Johannes Kliesch Founder of SNOCKS "The competition in our market is extremely high so customer retention is a huge topic for us – not just in terms of cost consideration – it’s the basis for us to grow our business. By curating a unique delivery experience we were able to increase our customer retention rate by 20%." [Read success story](/content/case-studies/snocks/index.html) Nespresso Global Delivery Services Manager "Tracking assistance is one of the top reasons for customer queries. In some markets, we have seen a 45% decrease of such calls. Customers also revisit the track & trace webpage 4-6 times during the delivery journey, proving it is an essential feature to boost customer experience." [View more customer stories](/content/case-studies/index.html) Expondo Chief Operating Officer "Parcel Perform has helped us provide our customers with significantly more accurate estimated delivery times at checkout. We’ve seen a tremendous 9.7% improvement in our NPS score and can really see how customer satisfaction is driven through a better delivery experience." [View more customer stories](/content/case-studies/index.html) Gabriel Thomalla Managing Director of Zenfulfillment® "As Europe’s leading logistics operating system for e-commerce SMEs (formerly Alaiko), we aim to deliver amazing customer experiences from post-purchase to fulfillment - something Parcel Perform enables with the most comprehensive parcel tracking data in one centralized dashboard." [Book a demo](https://resources.parcelperform.com/demo) Karsten Fellbaum Head of Supply Chain at Mister Spex "Our Customer Service and Ops team has full visibility into the parcel journey. We can easily filter shipments based on different parameters like recipient name, order ID or tracking status. The various platform functionalities have helped us respond efficiently to customer queries." [Read success story](/content/case-studies/mister-spex/index.html) - - - - - # Products AI Commerce Visibility Turn your Brand, Product, Channel, and Delivery Trust Signals into #1 AI Commerce recommendations. [Learn More](/content/products/ai-commerce-visibility/index.html) AI Decision Intelligence No more data-digging. Get decision-ready insights on your post-purchase, checkout, returns, and logistics. [Learn More](/content/products/ai-decision-intelligence/index.html) Post-Purchase Experience Less WISMO, more happy customers. Seamless tracking, smarter upsells, and precise SLA control. [Learn More](/content/products/post-purchase-experience/index.html) Checkout Experience Drive checkout confidence & conversions. Delivery on your promise with the best AI\_predicted EDD & tailored A/B tests. [Learn More](/content/products/checkout-experience/index.html) Logistics Experience Logistics control for big savings. Deliver with the best carriers, manage bookings, and audit costs - all in one. [Learn More](/content/products/logistics-experience/index.html) Returns Experience Take back profits with intelligent, automated returns. Cut WISMR, fight fraud, and build loyalty. [Learn More](/content/products/returns-experience/index.html) # Your path to loyalty begins  with the Parcel Perform Post‑Purchase Experience Partner with us to build a seamless AI-driven delivery experience. Form ### See Parcel Perform in action. First Name\* Last Name\* Company Email\* 1/2 Let's Go Company Name Company Country\* - Afghanistan - Åland Islands - Albanien - Algeria - American Samoa - Andorra - Angola - Anguilla - Antarctica - Argentina - Armenien - Aruba - Australia - Austria - Azerbaijan - Bahamas - Bahrain - Bangladesch - Barbados - Belarus - Belgium - Belize - Benin - Bermuda - Bhutan - Bolivia - Bosnia and Herzegovina - Botswana - Bouvet Island - Brazil - British territory in the Indian Ocean - British Virgin Islands - Brunei - Bulgarian - Burundi - Cambodia - Cameroon - Canada - Canary Islands - Cap Verde - Caribbean Netherlands - Cayman Islands - Chad - Chile - China - Christmas Island - Colombia - Chamber - Kongo - Cook Islands - Costa Rica - Ivory Coast - Kroatien - Cuba - Curaçao - Cyprus - Czech republic - Denmark - Djibouti - Dominica - Dominican Republic - Osttimor - Ecuador - Egypt - El Salvador - Equatorial Guinea - Eritrea - Estonia - Ethiopia - Europe - Falkland Islands - Faroe Islands - Fiji - Finland - France - French Guiana - French Polynesia - French Southern and Antarctic Territories - Gabon - Gambia - Georgia - Germany - Ghana - Gibraltar - Greece - Greenland - Grenada - Guadeloupe - Guam - Guatemala - Guernsey - Guinea - Guinea-Bissau - Guyana - Haiti - Heard Island and McDonald Islands - Honduras - Hong Kong - Hungary - Island - Indien - Indonesien - Iran - Iraq - Ireland - Isle of Man - Israel - Italian - Jamaica - Japan - Jersey - Jordanien - Kazakhstan - Kenya - Kiribati - Kosovo - Kuwait - Kyrgyzstan - Laos - Latvia - Lebanon - Lesotho - Liberia - Libya - Liechtenstein - Lithuania - Luxembourg - Macau - Macedonia - Madagascar - Malawi - Malaysia - Maldives - Mali - Malta - Marshall Islands - Martinique - Mauritanian - Mauritius - Mayotte - Mexico - Micronesien - Moldavien - Monaco - Mongolei - Montenegro - Montserrat - Morocco - Mozambique - Myanmar, (Birma) - Namibia - Nauru - Nepal - Niederlande - Netherlands Antilles - New Caledonia - New Zealand - Nicaragua - Niger - Nigeria - Niue - Norfolkinsel - Northern Mariana Islands - Norway - Oman - Pakistan - Palau - Palestine - Panama - Papua New Guinea - Paraguay - Peru - Philippinen - Pitcairninseln - Poland - Portugal - Puerto Rico - Katar - Meeting - Romania - Russian Federation - Rwanda - Saint Barthélemy - Saint Helena - Saint Martin - St. Pierre and Miquelon - Samoa - San Marino - Saudi Arabia - Senegal - Serbia - Seychelles - Sierra Leone - Singapore - Saint Martin - Slovakia - Slovenia - Solomon Islands - Somalia - South Africa - South Georgia and the South Sandwich Islands - South Sudan - Spain - Sri Lanka - Sudan - Suriname - Svalbard and Jan Mayen - Swasiland - Sweden - Switzerland - Acids - Taiwan - Tajikistan - Tanzania - Thailand - Togo - Tokelau - Tonga - Trinidad and Tobago - Tunisia - Turkey - Turkmenistan - Turks and Caicos Islands - Tuvalu - Uganda - Ukraine - United Arab Emirates - United Kingdom - United States - United States Minor Outlying Islands - Uruguay - Uzbekistan - Vanuatu - Vatican City - Venezuela - Vietnam - Wallis and Futuna - Western Sahara - Yemen - Sambia - Zimbabwe Job Title\* By submitting this form, you agree to receive promotional and marketing communications from Parcel Perform in accordance with our [Privacy and Cookie Policy](/content/privacy/index.html). You can unsubscribe at any time. reCAPTCHA Recaptcha requires verification. protected by **reCAPTCHA** 1/2 PreviousI'm Ready reCAPTCHA Select all squares with **motorcycles** If there are none, click skip | | | | | | --- | --- | --- | --- | | | | | | | | | | | | | | | | | | | | | Please try again. Please select all matching images. Please also check the new images. Please select around the object, or reload if there are none. Skip # Frequently Asked Questions ##### What is Post-Purchase Experience and how does it work? Post-Purchase Experience provides a complete and real-time view of every order's journey, even during delivery exceptions. Our data harmonization technology pulls in carrier, warehouse, and order information to help businesses power their branded tracking pages and granular delivery updates. ##### Which carriers do you support on the tracking page? Parcel Perform supports integrations with over 1,078+ carriers globally. This includes major players like DHL, FedEx, UPS, and a wide array of regional and specialized carriers, giving you the freedom to choose the best options for your business. Visit our [carrier integrations page](/content/integrations/carriers/index.html) for the full list. ##### Is returns tracking included in the Post-Purchase Experience? Yes! The Post-Purchase Experience provides seamless end-to-end tracking, including returns. Customers are able to updates on their orders, deliveries, and returns all through a single integrated tracking page. ##### What are the types of delivery updates supported? The Post-Purchase Experience offers over 88 unique delivery updates that are not limited to order confirmation, successful deliveries, and returns initiated. Start today with our ready-to-use templates designed with industry best practices for optimal customer engagement. ##### What is AI Decision Intelligence? AI Decision Intelligence is the core AI capability within Parcel Perform's platform. It's designed to transform vast amounts of e-commerce logistics data into clear, actionable insights and automated directives. By moving beyond basic analytics to provide predictive capabilities and intelligent automation, it empowers your business to make smarter, faster, data-backed decisions across the entire delivery experience, crucial for thriving in the era of AI Commerce. ##### How does AI Decision Intelligence reduce "Where Is My Order?" (WISMO) inquiries? Our AI Decision Intelligence significantly cuts down on WISMO inquiries by enabling proactive and personalized customer communications throughout the post-purchase journey. It analyzes data to predict potential issues, like delays, and provides your teams with the insights to trigger timely, relevant updates to customers before they feel the need to ask. This transparency reduces customer anxiety and improves the overall AI-driven delivery experience, directly lowering the burden on your customer service teams. ##### Does AI Decision Intelligence offer predictive capabilities? Absolutely. Making predictive e-commerce decisions is a cornerstone of our AI Decision Intelligence. It equips your business with predictive control solutions by helping anticipate potential delivery delays through analysis of historical and real-time data, forecasting issues before they escalate, and informing optimal carrier selections based on performance trends and reliability metrics, thus enhancing your overall logistics foresight. ##### Can AI Decision Intelligence integrate with my existing systems? Parcel Perform's platform, which houses our AI Decision Intelligence capabilities, is engineered for seamless integration across your tech stack. It connects with your existing e-commerce platforms, warehouse management systems (WMS), transport management systems (TMS), and ERPs. This creates a unified data view, ensuring our AI delivery intelligence can leverage comprehensive information for the most accurate insights and optimal performance recommendations. We use cookies to improve your experience on our site and to show you relevant advertising. Learn more about our [cookie policy](/content/privacy/index.html). By continuing to use this site, you consent to our use of cookies. reCAPTCHA Recaptcha requires verification. protected by **reCAPTCHA** reCAPTCHA Select all squares with **bicycles** | | | | | | --- | --- | --- | --- | | | | | | | | | | | | | | | | | | | | | Please try again Please select all matching images. Please also check the new images. Please select around the object, or reload if there are none. Skip reCAPTCHA Select all squares with **traffic lights** | | | | | | --- | --- | --- | --- | | | | | | | | | | | | | | | | | | | | | Please try again Please select all matching images. Please also check the new images. Please select around the object, or reload if there are none. Skip