## CX & Customer Service Leaders # Keep your customers perfectly informed so your CS team can stop answering "Where is my order?" Track every parcel from order to returns, send proactive updates the second a package moves, and automatically flag delayed shipments. 12% WISMO rate reduction through proactive updates 100% visibility across all shipments on one dashboard 88+ notification triggers for perfect timing # Your CS team shouldn’t be spending most of their time answering “Where is my order” Give shoppers the answers they need upfront with perfectly timed delivery updates, freeing your team from routine calls. ## Launch a self-serve tracking page in 2 weeks Let customers check their order status instantly on a branded portal, just like Nespresso did to cut tracking calls by 45%. ## Send delivery updates at exactly the right moment Glow25 uses 88+ delivery triggers to keep customers perfectly informed while shipping across multiple carriers – no missed moments. ## Capture instant delivery feedback Let customers rate their delivery experience right on the tracking page. # Complicated return processes drive customers to call support. Make returns so easy they handle it themselves. Let shoppers start their own returns, find drop-off locations, and track their refund online – so your CS agents can stop answering routine return questions. ## Customers initiate returns. Your system handles the rest. PUMA fully automates returns with flexible policy configuration, proactive notifications, and seamless WMS handoff. ## Enable return drop-offs with PUDO API Lovehoney uses this to offer parcel drop-offs across all their carriers–so customers can return wherever is nearest. ## Hold every return leg to its SLA–automatically Measure against your SLAs – when a return label isn’t scanned within 48 hours or a refund takes too long. # Let your CS agents solve problems, not dig up tracking data across carrier portals and spreadsheets. Give them complete visibility—and a smart AI assistant—to find answers instantly and resolve WISMO calls faster. ## Ask AI for shipping data answers Type plain-language questions into AI Navigator and instantly find delivery statuses, return updates, or specific shipments. ## Every carrier and shipment in one dashboard Yepoda stopped jumping between carrier portals to answer WISMO calls–now every shipment sits in one view. ## Catch delivery issues before customers do Our AI Decision Intelligence engine monitors every shipment 24/7—spotting patterns, surfacing the critical ones, and recommending next steps. # Reactive support is expensive. Automated alerts help you get ahead of shipments, returns, and warehouse issues. AI Performance Alerts monitors your delivery data automatically and tells you what’s breaking, where, and why – transit times, delivery attempts, carrier SLAs, and more. # Integrate into your helpdesk tool. Connect to your carriers. # Frequently Asked Questions ##### What integrations does Parcel Perform support? Parcel Perform integrates seamlessly with your e-commerce ecosystem. We can connect to leading webshop platforms, business systems like your CRM, OMS, TMS, and ERP, and [over 1,100 carriers globally](/content/integrations/carriers/index.html), with new carriers added weekly. We also offer custom integrations for specific needs, ensuring a unified and efficient workflow. ##### What is Parcel Perform's data advantage? Parcel Perform helps you gain complete control over your post-purchase experience. Our platform harmonizes data from your carriers, warehouses, and orders, creating a unified picture. This unlocks powerful features like accurate tracking, insightful analytics, and predictive delivery dates. ##### How can Parcel Perform help with outbound shipping execution? Beside post-purchase tracking, Parcel Perform offers an end-to-end logistics platform that helps select and book carriers at the lowest cost, optimize shipping routes for the best delivery performance, generate shipping labels in various formats, and analyze carrier performance. ##### What solutions does Parcel Perform offer for handling e-commerce returns? Parcel Perform simplifies the returns process with a self-service portal that automates and speeds up returns provides guided customer communication. [Our returns solution](/content/products/returns-experience/index.html) also facilitates returns shipping through our carrier and PUDO network. ##### What analytics does Parcel Perform provide to optimize shipping cost? [Parcel Perform's Logistics Experience](/content/products/logistics-experience/index.html) provides comprehensive, automated analysis on shipping cost discrepancies between expected carrier rates and actual invoices. This helps you improve collaboration with carriers for better shipping rates and route optimization. ##### What tools are available on Perform provide to optimize logistics operations and performance? [Parcel Perform's E-Commerce Co-Pilot](/content/products/ecommerce-copilot/index.html) allows you to set order performance metrics at any stage of an order's lifecycle. And with our standardized, ready-to-use logistics data, you can easily generate logistics performance reports such as transit time performance, carrier performance, shipping cost analysis, and more. ##### What is Parcel Perform and how does it work? Parcel Perform is a data-driven logistics platform that empowers enterprise e-commerce businesses with mastery over the post-purchase process. We optimize every step of the e-commerce journey - from checkout to returns - for faster shipping, reduced costs, delighted customers, and a boost to your bottom line. ##### How is Parcel Perform different from other service providers? Unlike traditional service providers that focus on a single aspect of the e-commerce journey, Parcel Perform harmonizes data from disparate sources and provides visibility into your e-commerce operations beyond post-purchase. Our platform unifies the checkout, post-purchase, returns, and logistics experiences.