Post-Purchase Experience | Parcel Perform

The Post‑Purchase Solution for AI Commerce

Cut WISMO and keep customers happy with seamless tracking, smarter upsells, and complete SLA control.

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TRUSTED BY E-COMMERCE BUSINESSES WORLDWIDE

AI Decision Intelligence helps uncover gaps in your delivery experience, turning post-purchase pains into lasting customer loyalty.

AI-Powered Carrier Data Foundation

Premium Tracking Page & Notifications

No-Code Campaign Manager

SLA Control & Compliance

AI-Powered Carrier Data Foundation for Unmatched Data Clarity

The most complete & intelligent data infrastructure to tackle painful post-purchase problems

Harness Best-In-Class Data

Track 100% of your shipments with fast, reliable integration with any carrier

Untangle the carrier data mess and track orders confidently with precise delivery insights

Leave no order untracked – automatically assign the right carrier via our proprietary AI model

Premium Tracking Page for a Top-Tier Customer Experience

Elevate satisfaction, trust, and sales with an integrated, smart tracking widget

Activate VIP Tracking

Keep your EDD promise even during delays with real-time updates backed by our proprietary AI model

Collect granular feedback – from 5-star ratings to open-ended questions

Launch your seamless, bespoke tracking experience in less than 2 weeks

Wow-Factor Notifications for Maximum Customer Engagement

Keep customers close to your brand during all moments that matter, especially the unexpected

Delight Every Customer

Proactively update customers of all critical delivery pitfalls along the journey

Get AI insights on every carrier’s behavior and curate a best-fit notification flow

Get a head start with conversion-optimized templates curated to fit your use cases

No-Code Campaign Manager – Your Shortcut to Upselling Success

Bring customers back to buy more with minimal acquisition cost & zero technical hassle

Save Time and Sell More

It shouldn’t take weeks to upsell. Set up a campaign, select a channel, and launch with one click

Create one campaign and upsell within tracking pages, notifications, and returns

Get a holistic view of all campaigns or drill down into individual performance

Full SLA Control – From Checkout to Returns

Don’t just track carrier SLAs – Proactively manage every KPI along the entire delivery journey

Track Every SLA

Translate your unique logistics processes into measurable SLAs

Stay ahead of SLA breaches via notifications, service tickets, or system alerts

Get complete visibility of your internal KPIs and carrier performance

Think Bigger on AI

E-commerce reality: You lose 90% of your time digging through the what, where, and why of your delivery experience issues. Make decisions now with Decision Intelligence as your AI Advantage.

AI Data Monitoring

Your 24/7 e-commerce data watch to flag disruptions and spot opportunities across the delivery experience.

Daily AI Summaries

Unlock intelligence without the data work. Gain new decision-ready insights about your e-commerce operations, every day.

AI Recommendations

Turn insights into action with prioritized next steps to fix issues, optimize workflows, and improve results - fast.

AI Performance Alerts

Zoom in on delivery performance metrics that matter the most. Stay ahead of breaches and dive deep with AI root cause analysis.

Out-of-the-box BI

Get a 360° view of your delivery experience with ready-to-use reports and real-time, configurable data dashboards.

AI Navigator

Your Parcel Perform AI guide to get routine tasks done fast. Take back time for more strategic priorities.

We Are Here to Support Your AI-Driven Post‑Purchase Success

Onboarding Workshop

We dive deep into your business use cases and system workflows to align on integration strategy

Customize Your Experience

We configure data integration, tracking page, and notification design exactly to your needs

Test, Go-Live, Optimize

Hassle-free launch with a dedicated team that manages testing and monitoring

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Join 3,000+ of the World's Best Brands & Marketplaces

Johannes Kliesch

Founder of SNOCKS

"The competition in our market is extremely high so customer retention is a huge topic for us – not just in terms of cost consideration – it’s the basis for us to grow our business. By curating a unique delivery experience we were able to increase our customer retention rate by 20%."

Read success story

Nespresso

Global Delivery Services Manager

"Tracking assistance is one of the top reasons for customer queries. In some markets, we have seen a 45% decrease of such calls. Customers also revisit the track & trace webpage 4-6 times during the delivery journey, proving it is an essential feature to boost customer experience."

View more customer stories

Expondo

Chief Operating Officer

"Parcel Perform has helped us provide our customers with significantly more accurate estimated delivery times at checkout. We’ve seen a tremendous 9.7% improvement in our NPS score and can really see how customer satisfaction is driven through a better delivery experience."

View more customer stories

Gabriel Thomalla

Managing Director of Zenfulfillment®

"As Europe’s leading logistics operating system for e-commerce SMEs (formerly Alaiko), we aim to deliver amazing customer experiences from post-purchase to fulfillment - something Parcel Perform enables with the most comprehensive parcel tracking data in one centralized dashboard."

Book a demo

Karsten Fellbaum

Head of Supply Chain at Mister Spex

"Our Customer Service and Ops team has full visibility into the parcel journey. We can easily filter shipments based on different parameters like recipient name, order ID or tracking status. The various platform functionalities have helped us respond efficiently to customer queries."

Read success story

Products

AI Commerce Visibility

Turn your Brand, Product, Channel, and Delivery Trust Signals into #1 AI Commerce recommendations.

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AI Decision Intelligence

No more data-digging. Get decision-ready insights on your post-purchase, checkout, returns, and logistics.

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Post-Purchase Experience

Less WISMO, more happy customers. Seamless tracking, smarter upsells, and precise SLA control.

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Checkout Experience

Drive checkout confidence & conversions. Delivery on your promise with the best AI_predicted EDD & tailored A/B tests.

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Logistics Experience

Logistics control for big savings. Deliver with the best carriers, manage bookings, and audit costs - all in one.

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Returns Experience

Take back profits with intelligent, automated returns. Cut WISMR, fight fraud, and build loyalty.

Learn More

Your path to loyalty begins  with the Parcel Perform Post‑Purchase Experience

Partner with us to build a seamless AI-driven delivery experience.

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Frequently Asked Questions

What is Post-Purchase Experience and how does it work?

Post-Purchase Experience provides a complete and real-time view of every order's journey, even during delivery exceptions. Our data harmonization technology pulls in carrier, warehouse, and order information to help businesses power their branded tracking pages and granular delivery updates.

Which carriers do you support on the tracking page?

Parcel Perform supports integrations with over 1,078+ carriers globally. This includes major players like DHL, FedEx, UPS, and a wide array of regional and specialized carriers, giving you the freedom to choose the best options for your business. Visit our carrier integrations page for the full list.

Is returns tracking included in the Post-Purchase Experience?

Yes! The Post-Purchase Experience provides seamless end-to-end tracking, including returns. Customers are able to updates on their orders, deliveries, and returns all through a single integrated tracking page.

What are the types of delivery updates supported?

The Post-Purchase Experience offers over 88 unique delivery updates that are not limited to order confirmation, successful deliveries, and returns initiated. Start today with our ready-to-use templates designed with industry best practices for optimal customer engagement.

What is AI Decision Intelligence?

AI Decision Intelligence is the core AI capability within Parcel Perform's platform. It's designed to transform vast amounts of e-commerce logistics data into clear, actionable insights and automated directives. By moving beyond basic analytics to provide predictive capabilities and intelligent automation, it empowers your business to make smarter, faster, data-backed decisions across the entire delivery experience, crucial for thriving in the era of AI Commerce.

How does AI Decision Intelligence reduce "Where Is My Order?" (WISMO) inquiries?

Our AI Decision Intelligence significantly cuts down on WISMO inquiries by enabling proactive and personalized customer communications throughout the post-purchase journey. It analyzes data to predict potential issues, like delays, and provides your teams with the insights to trigger timely, relevant updates to customers before they feel the need to ask. This transparency reduces customer anxiety and improves the overall AI-driven delivery experience, directly lowering the burden on your customer service teams.

Does AI Decision Intelligence offer predictive capabilities?

Absolutely. Making predictive e-commerce decisions is a cornerstone of our AI Decision Intelligence. It equips your business with predictive control solutions by helping anticipate potential delivery delays through analysis of historical and real-time data, forecasting issues before they escalate, and informing optimal carrier selections based on performance trends and reliability metrics, thus enhancing your overall logistics foresight.

Can AI Decision Intelligence integrate with my existing systems?

Parcel Perform's platform, which houses our AI Decision Intelligence capabilities, is engineered for seamless integration across your tech stack. It connects with your existing e-commerce platforms, warehouse management systems (WMS), transport management systems (TMS), and ERPs. This creates a unified data view, ensuring our AI delivery intelligence can leverage comprehensive information for the most accurate insights and optimal performance recommendations.

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